Practical and easy to understand, the second edition of ACCESS: INTRODUCTION TO TRAVEL AND TOURISM is designed to prepare students for a successful career in the travel, tourism and hospitality industry. A 2005 winner of the Distinguished Achievement award from Association of Educational Publishers’, this edition has been updated to include new content and expanded topics in order to ensure that students understand all facets of the travel business. With updated coverage of technology, new profiles of industry leaders, additional activities, refined graphics and full-color photos, this concise text provides students with a wealth of practical information designed to help them refine their research skills, respond to real-world scenarios, identify key concepts, and remember critical information. Plus, accompanying instructor resources available both online and on CD make it easy for instructors to implement the text’s content in the classroom. Important Notice: Media content referenced within the product description or the product text may not be available in the ebook version.
Comprehensive profiles of two dozen cruise lines, a study of cruises by their geographic itineraries, and an insider’s view of cruise sales, marketing, and operations make this the only guide needed for learning how to succeed in the cruise industry. The content has been written in a magazine-style manner, making it easy and fun to read. And the author has applied a number of educational strategies, lending to Cruising’s easy learning manner. Particular attention is placed on key terms and phrases for better comprehension, activities and discussion items reinforce the concepts, and photos, graphics, and sidebars illustrate each chapter’s content. Dozens of leading industry professionals—including several cruise line presidents—have reviewed this material, ensuring that it reflects real-world insights into the business.
SELLING DESTINATIONS has been the travel professional’s definitive guide to matching travelers with the destinations that are most appropriate for them. Informative and tightly organized, the book is a visual encyclopedia, with hundreds of maps, charts, and other illustrative materials. Detailed information on attractions, climate, lodging, and cultural patterns as well as sample itineraries and profiles of typical visitors to each destination round out the coverage. New To This Edition: Fully updated and expanded information on climate, modes of travel, local customs, lodging, itineraries, major attractions, and, of course, sales strategies. Important Notice: Media content referenced within the product description or the product text may not be available in the ebook version.
For readers seeking adventure in the field of tourism, Conducting Tours offers essential, contemporary guidance needed for success in this exciting, expanding industry. Beginning with basic, valuable information about guiding, escorting, and tour planning, the text progresses with discussions on subtler topics such as guide commentary tricks for effective touring, psychology of group behavior, successful itineraries, and ethical challenges presented to tour leaders. The subject matter is organized for greater reading clarity with chapter overviews, highlighted glossary terms, and magazine-style prose. Numerous photos, graphics, and quotes from industry leaders highlight key points, and over 40 charts, maps and illustrations give visual, easy access renderings of information. The professional profiles, end-of-chapter summaries and activities enables learners to comprehend real-life experiences and apply their knowledge. This integrated textbook/workbook is the only source necessary to learn about Conducting Tours. Important Notice: Media content referenced within the product description or the product text may not be available in the ebook version.
Do you sometimes wish you could create more hours in the day to accomplish your business and personal tasks? While it s hard to make time, there is a better way to manage time, and this valuable book shows you how. Time Management is a powerful tool you can use to prioritize activities, fight procrastination, and develop a time management system that matches your unique way of working. Throughout this book, you ll find examples and exercised that help you uncover your major time-wasters so you can organize tasks more efficiently---and work smarter, not harder! Each book in the Business Skills Express Series provides reliable guidance and information for employees who want to enhance job performance and productivity. Covering a broad range of topics from communication skills to teamwork to time management and much more, this series is a smart investment for anyone looking to get ahead in today s competitive business environment.
THE CLIA GUIDE TO THE CRUISE INDUSTRY is the definitive resource for those who need to understand the contemporary cruise industry. This is the official book of the Cruise Lines International Association (CLIA), to which 90 percent of the world’s cruise lines belong. This authoritative text is designed to support CLIA’s highly regarded certification program while covering all the essential aspects of today’s cruise industry, from sales and marketing to operations. Written by noted travel authority Marc Mancini in a style that provides an enjoyable learning experience for readers, the book blends definitions, statistics, anecdotes, observations, and examples into an entertaining and inf...
MAXIMIZE YOUR PRODUCTIVITY, ENHANCE YOUR MANAGERIAL SKILLS, AND SHARPEN YOUR EDGE IN BUSINESS! They say time is money. And thanks to Time Management, you can make every moment more valuable, through 24 easily mastered techniques that will instantly increase your workplace efficiency. Through clear, concise directions - all informed by real world examples - you'll learn how to match the right timesaving method to each situation and avoid ineffective strategies that can actually cost time rather than save it. Deliver more value to your organization while enhancing your career by: Learning time-saving strategies you can implement right now o Anticipating time-wasting situations o Identifying causes of procrastination o Turning frustration into confidence o Training others to perform efficiently o Delegating tasks effectively o Heightening your effectiveness as a manager o Increasing your visibility within the organization
In today's fast-moving workplace, time has never had greater value - or been in shorter supply. [This book] provides you with the tools and techniques you need to make each minute count. Filled with workplace-tested strategies for either improving upon the systems you currently use or replacing them with methods that are proven to be more efficient and time-saving, this ... book ... will provide you with: strategies for matching the right time-saving tool to each situation; management techniques for recognizing and eliminating procrastination; methods for working toward team goals while still saying "No!" to time wasting activities and ideas. From reduced stress and frustration to increased confidence and fulfillment, the benefits of leading a time-managed life are immense and immediate. [You will also] discover how professionals from virtually every industry age getting more accomplished in less time, while lowering their minute-to-minute workloads and anxiety -- Back cover.
Entertaining and lively, this up-to-date book applies sales, service and marketing principles to all travel industry sectors. It explores the best ways to satisfy the travel needs of today's consumers and the marketing strategies that underlie selling and buying travel today. Chapter topics include Welcoming Customers and Determining Their Needs, Recommending Solutions and Addressing Concerns, Enhancing the Sale and Achieving an Agreement, and Serving the Travel Customer. For travel professionals.